CANCELLATIONS

24 hour notice is required should you need to cancel or reschedule your appointment. Cancellation with less than 24 hours notice may be assessed up to 100% of appointment's value. No notice/no show will be assessed up to 100% of appointment's value and may be required to prepay for future appointments.

I appreciate your respect for my schedule in this matter and consider this to be a two-way street. Should I ever have cause to cancel or reschedule your appointment, I will do so with a minimum of 24 hours notice. In the highly unlikely event that I ever have to cancel with less notice, you will receive 50- 100% off for your rescheduled session.

Things happen to all of us that are beyond our control. The key is to treat each other with respect and as we would want to be treated if the roles were reversed.

Late Arrival

Please arrive at your appointment time. The amount of minutes tardy may be deducted from your scheduled massage, while you still pay the full price. 

ACUTE ILLNESS

Of course, one of the reasons you or I may have cause to cancel or reschedule is due to a sudden onset of illness. In general, err on the side of caution in making a judgement on this. That is, if you are sick and potentially contagious( cold or flu like symptoms), please reschedule your appointment. By its very nature, bodywork is close-proximity work and in a relatively small space. Consider that you may inadvertently share your illness with me or other clients.

Again, this works both ways. If I am ill and potentially contagious (have cold or flu symptoms), even if I would rather just press on and keep my appointments, I have an ethical obligation to notify my clients and reschedule rather than risk sharing my illness.

INCLEMENT WEATHER

Should an instance or threat of severe weather coincide with your appointment, certain stipulations above may be modified as is reasonable to accommodate the situation.

During the winter months, if ice or snow causes area schools to close or employ a delayed start or early release, you may reschedule your appointment without regard to the typical required notice.

Communication is important so that we may both be 'on the same page' when weather has the potential to impact your appointment. I commit to be in touch and to communicate clearly and will appreciate your effort to do similarly.